What Our Customers Are Saying
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Neil Gillespie
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Just stopped in for a quick look around in my favorite Kawi dealer. Always no pressure and friendly faces. BTW, good deals right now on end of the year stock. Tempting to drop some money on a new bike...
Rob Kwalheim -
Super helpful and patient...made sure my jacket was exactly what I wanted/needed.
LeeAnne Perez -
Can't say enough about my experience with Burnaby Kawasaki. Manny spent 20 minutes on the phone with me and then another 45 minutes in-store, helping diagnose some intermittent starting issues right before a 10-day planned ride. In the end, I bought some gloves and a battery, which they installed on the spot without charge. Friendly, knowledgeable, professional, reasonably-priced - what more could you ask for? A world of difference from the shop just down the street from me (hint: near Granville Island). Burnaby Kawasaki will get all my business from now on.
Bill Upward -
This dealership is absolutely fantastic and I would recommend them to anyone! The entire purchasing process was handled smoothly and professionally. They stored my bike for me free of charge until I was able to pick it up, since I was coming in from out of province. Trevor and Phil in particular were wonderful! They went out of their way to make sure I was set up safely and properly with my new bike. The only thing wrong with this dealership is they aren't located in the same place as me. You guys rock!
Kamira Potter -
Very nice people very helpful
Purchased my bike here and they've been great every time I've gone there
Amazing customer service
6/5 stars
Big thanks to Manny Trevor Jay all the guys there are awesome.Ricky G -
Exceptional service from the service department/ they never seem to disappoint.
I would give their parts and service department more than five stars if i could.Rob Kovacs -
Great staff and superb service. They have lots of parking and a lot of accessories for motorcycles and riding gear
David Potter -
I will forever take my bike there, these guys are patient, they answered every stupid question I had. And have amazing service/prices
Clint Gamble -
Exceptional service for all our needs.My wife and I stepped into the store near closing time as complete newbie first time buyers. Jay assisted us through the complete process of bike selection, financing, purchase, delivery, and beyond for gear and accessories.For each aspect of the process, for each individual item we purchased, Jay spent a great deal of time and care to educate and inform us of the qualities of each one. The way he motivated each explanation with his personal experiences and lessons learned gave us a very personable experience. Over a course of several visits, Jay dedicated _hours_ to fit my wife with a full set of protective gear, ordering for us whatever sizes and items were not available in the shop at the time, and the orders were swift and efficient.Doing the PDI on our bikes before even formally committing to the purchase, and then letting us store the bikes for a while before delivery due to snow, the sheer amount of time spent explaining and fitting each piece of riding gear...There have been many ways that Burnaby Kawasaki went the extra miles to provide an excellent customer service.Every visit to Burnaby Kawasaki ends with a smile. Jay is a great asset to the team and helps us feel comfortable in what I imagine would normally be an intimidating environment elsewhere. Although we still have much to learn, Jay has helped us become more informed customers in this motorcycling world. Always looking forward to the next visit!
Geoffrey T -
The best motorcycle shop I have been to. Outstanding quality and service.
Kevin Orrin -
Fast and prompt service here and so far I'm happy with the results.
Simon Lemaire -
I had a choice of 3 Kawasaki dealerships and I chose Burnaby Kawasaki which was the farthest away for me. I chose to go to them because everyone that goes there has an amazing experience. They are very welcoming and knowledgeable. It was my first time buying a motorcycle and they were very helpful and thorough! They did not pressure me or linger while I was looking around. I spoke with Trevor and he answered all of my questions and gave me great suggestions as we went through all of my possible options. I will continue to go back there for all of my future maintenance as well as refer anyone who is interested in purchasing a Kawasaki!! I couldn't have had a better experience!
Rachel Gerretsen -
Have purchased two bikes from Trevor in sales over the past 5 years. What a pleasure to work with. Jay set us up will all our riding equipment. He knows everything about riding gear. Manny with Peter helping in service always find our parts and service time for us. Never had a come back on any servicing from the mechanics. Brian the owner keeps everyone happy including making great recommends for Pacific Riding ) and Road Craft (advanced) rider training academies. One could not ask for more from a local motorcycle shop.
Cliff Stead -
I've left one review on facebook a while ago but I just came back from a quick service. I rang Burnaby Kawasaki today inquiring about a steering lock that is finicky. I was asked to bring the bike down just so they could take a look and decide if it's a 15 minute job or a 1hour job. I had a service guy try the lock and in under 3 minutes I was out as he lubed up the lock. Saved me $100 which I'd be more than happy to pay. With Phil leaving and the gentlemen with the glasses nowhere around the parts department, I was going to start looking at another bike shop but low and behold the gentleman with the glasses is working in service now. Excellent!!! As I'm thinking of letting go of my Vulcan 1600 Nomad next year, my next bike purchase will definitely be at Burnaby Kawasaki
Marty R -
Pacific Riding School recommended this place, and it's clear as to why. The staff are made up of friendly and helpful individuals who love motorcycles, and want to share their passion and stories with their customers. Trevor is an excellent individual. From the first time he introduces himself, all the way passed giving you the keys to start up your bike, he maintains professionalism, with the goal of long-lasting friendship. There was never any pressure to make purchase, and he was always open to going over any questions or details customers may have had. We were able to negotiate the bike price to something very reasonable, and it, along with the bike, was exactly as specified.The facility is clean and easy to find. The street behind the lot is not busy, so customers can practice riding on their bikes before taking it on the busier streets.To any individuals new to motorcycles, or veterans of the community, I recommend taking the time to venture to Kawasaki Burnaby.
David R
I have purchased 2 bikes from Bby Kawi in the last 8 years and have put over 100,000 km on those bikes. Whether it is sales or service I have dealt with, the experience has ALWAYS been 5 out of 5. All of the staff are very respectful and knowledgeable. Any issues I have had over the years have been dealt with completely to my satisfaction. The staff will go an extra mile that most dealerships will not. Several of my friends have purchased bikes from here and had them serviced here to the same end. I often recommend this business to my family and friends - they have earned that level of confidence.